Amazon Operations: Inside Delivery, Logistics, and Fulfilment

If you shop on Amazon, you’ve probably wondered how your order magically appears at your door. The answer lies in a tightly linked system of delivery, logistics, and fulfilment. In this guide we’ll break down the moving parts, compare Amazon Delivery with Amazon Logistics, and show what these differences mean for sellers and buyers.

Amazon Delivery vs Amazon Logistics – What’s the Real Difference?

Amazon Delivery is the brand you see on your tracking page – the "Amazon" logo, the familiar green box, and often a UPS or FedEx partner badge. Amazon Logistics, on the other hand, is the behind‑the‑scenes network that owns warehouses, routes, and a fleet of drivers called Amazon Flex. While Delivery focuses on the last‑mile hand‑off, Logistics handles everything from picking the item in a fulfilment centre to getting it onto a truck.

For sellers, choosing Amazon Logistics can mean faster shipping windows because the company can control its own routes. It also gives access to Amazon’s “Prime” badge, which many buyers trust. If you rely on third‑party carriers under Amazon Delivery, you might face longer transit times or variable service quality.

Driver Pay and the Real Cost of Moving Packages

One hot topic is how much Amazon delivery drivers actually earn. In 2025, the average Amazon Flex driver pulls in about $22‑$28 per hour after expenses, with bonuses for busy periods. However, earnings vary by city, mileage rates, and the number of blocks a driver picks up.

Understanding driver pay helps sellers gauge how much they might spend on last‑mile delivery. If a driver’s rate per mile climbs, Amazon may adjust shipping fees for sellers, especially for small‑parcel items. Keeping an eye on these changes can protect your margins.

Beyond pay, Amazon’s logistics network uses technology like real‑time routing and predictive analytics to cut down empty miles. This means lower costs for the company and often cheaper shipping rates for you.

When you list a product, use Amazon’s “Fulfilled by Amazon” (FBA) option if you can. FBA taps directly into the logistics backbone, giving you Prime eligibility and smoother returns. If you handle shipping yourself (FBM), make sure you understand the cut‑off times for next‑day and two‑day delivery, because missing them can push your order into a slower lane.

In short, Amazon operations blend two worlds: a massive fulfilment engine and a flexible driver fleet. Knowing which side you’re dealing with lets you pick the right shipping method, set realistic delivery promises, and keep costs under control.

Ready to optimise your Amazon shipping? Start by reviewing your current fulfillment choice, compare the fees for FBA vs. FBM, and keep tabs on driver earnings in your region. Small tweaks can shave days off delivery times and boost customer satisfaction.